How much is the fee of delivery?

Free shipping for all your purchases over 50 TL to all Turkey. For orders under 50 TL, the shipping cost is 5 TL.

When will I receive my order?

Orders you give until 15:00 on weekdays are given to shipping on the same day. Your order will be delivered to your address within 1-3 business days after cargo is delivered and then with Aras Cargo. For this reason the cargo companies do not work during the official holidays and holidays, your delivery will be made within the first working day.

How can I track my order? Where is my order?

In without membership purchases, you can find out more about your order by clicking on the without membership order button at the bottom of the page and entering your order number or e-mail address for member purchases you can follow up my account - orders - where is my cargo options.

Can I make any change to my order / Can I cancel it?

No change can be made after the order has been made in order to ensure the security of your order and the correct delivery. If you wish to cancel your order, please call our customer service line 0 (850) 333 83 77 or send an email to musterihizmetleri@tudors-tr.com
Note: Please do not forward your order number information in your requests.

How can I return the products that bought from internet store?

You are required to create a submission within 7 days of your return request, unconditionally included in the Account category, together with the reason for the return request for the order concerned.
You need to send to the relevant billing address as ARAS KARGO - ASİL Kargo TUDORS.

Can I return the products I bought from the internet store?

No. Changes can be made only from stores. The refund proceeds on the above refund procedure.

Do I need to pay an extra fee for cash payment at the door?

Cash payments at the door service fee is only 5 TL. In addition to the shipping fee to your orders, payment at the door will be reflected in the service price.

Why is the mobile phone number required for payment at the door orders?

Your mobile phone number is required to ensure that your order is delivered securely to the right person. We are requesting this information so that we can provide you with better service and payment security.

How can I return the order that made with cash payment at the door?

You have to send your order details first to musterihizmetleri@tudors-tr.com mail address. You will return to the relevant billing address as ARAS KARGO - ASİL Kargo TUDORS. .
Please do not forget to include your IBAN number or account number in detail to refund to your bank account. The account information of the bank and the information of the person who ordered must match otherwise payment for the return can not be made

How do I become a member?

To create a new membership, click on the "Create Account" button in the upper right corner of our homepage. Please fill in the required information and register. You can also log in to our website via Facebook.

I want to know the stock information of a product?

By entering my wish lists through My Account. You need to find a new request. You can request all the details by specifying the stock code of the relevant product.

Do you make installments? Which banks do you have an agreement with?

You can use credit cards of all domestic banks in advance for shopping on our site. In installments, you can pay your orders with 3 credit cards which are included in World, Bonus, Maximum, Axess, Card Finance, Paraf Card and Asya Card programs without late interest. +2 If you want a total of 5 installments, you will receive a late interest.

When will the refunding of product return be completed?

Refunding of the product return is notified to bank by us but this payment will be in your bank account within 15 days

Are payments via transfer?

Unfortunately, we do not use payment via transfer.

Can I change the delivery address of the order?

If your order is not in shipping, you can change it for free. If it is in the shipping and city transfer, we can request to be changed by cargo company with extra 5 TL cargo fee. Please contact with musterihizmetleri@tudors-tr.com in this case

Can I change the order recipient?

Unfortunately, you can not change after your order is billed and in the shipping. You must inform us your changes on the support section above your account.

Which company will deliver my order?

We are working with the Aras Cargo company.

Do you have delivery abroad? / Where are delivery sending areas of Tudors?

We do not have any shipment abroad. The necessary studies are still continuing