How can I return the products or products in the order?

If you are not completely satisfied with the products or products you ordered, you can return the products within 30 days from billing day.
It is imperative that the products are not used and with original package in the return process
If free or promotional items sent as part of the order must be returned. .
Please remember to fill out return the refund form which is sent to you with the products carefully to complete the return process
Make sure the package is solid and will not get wet. The package is under the responsibility of the customer until it reaches us.
You can send your package free of charge from any Aras Cargo branch, Principal Cargo. In case of returns with all other cargo companies, the shipping fee will be paid by the customer.
Return address: Cemal Ulusoy Cad. No:13 Basınexpress Yolu Yenibosna Bahçelievler / İSTANBUL

What do I need to do for changing the size of product? Can I change in the stores?

It is not possible for now to return the products or products you bought from our internet store for change. You can make your product change transactions in our stores within 30 days. Click to find your closest store to you. Our helpful store staff will be happy to assist you with product changes. The products that you have sent to our storehouse will be processed as return and will be refunded.

How many days does product return take?

If you are not completely satisfied with the products or products you ordered, you can return the products within 30 days from the receipt date.

Who will be responsible for the return shipping payment?

All your returns can be made free of charge with Aras Cargo, Principal Cargo. It is enough say that is Tudors return.

How can I return my order with payment in cash at the door?

you must fill out the return form located at the back part of your bill and you need to send it back together with the product.
tell us your IBAN to our customer service line that is 0850 333 83 77 or send to musterihizmetleri@tudors.com
The account information of the bank and the information of the person who places the order must match; otherwise payment for the return can not be made.

When will I get refund of the items/products that I returned?

If you still have doubts about your return, please send an e-mail to musterihizmetleri@tudors.com or call 0850 333 83 77 customer service line. Your refund will be paid to credit card or account within 1 week from the date you sent the products. After products are examined according to the refund policy compliance of the products. The transaction of your credit card may vary depending on your bank.

What should I do if the product incorrect or defective product

In case of defective or incorrect product, please return your order by Aras Cargo, Principal Cargo. Order amount will be refunded to your credit card. If you wish, you can request your refund to your bank account. Please e-mail your request to musterihizmetleri@tudors.com or call our customer service line 0850 333 83 77.

Please read our returns and change policy?

You can open the package for looking at the product and try the product just like it is in our stores. Please keep the original packaging and return it with the product. Do not try the products with heavy smelling perfume, shaving lotion or a deodorant that may leave traces.