CARGO PRICE / POLICY ingilizce

On online purchases exceeding 50TL, the cargo costs are covered from our side. Products below 50 TL have a cargo cost of 5TL to everywhere in Turkey.

DISPATCH

Your orders will be dispatched to cargo within 3 working days. Poducts, submitted to cargo are delivered to city centers within 3 days latest. For addresses, laying outside of the city center, the delivery time may differ, depending on the address.

RECEIPT OF WRONG PRODUCTS

For wrongly received products, deliver these along with your invoice to the nearest ARAS Kargo office and send it to our address below for free at your earliest. When your product is received, you will be notified via e-mail and your refund done with the same way you used for your payment.
RETURN ADDRESS:  
Yenibosna Merkez Mah. Cemal Ulusoy cad. No : 13 ( Online Sales Department )
Bahçelievler / İSTANBUL

IS MY PRODUCT ON THE WAY? HOW IS THE STATUS?

On approval of your order, the cargo tracking number will be sent to you per mail and SMS. You can see where your product is with the ARAS Cargo tracking number.

I HAVE NOT RECEIVED MY ORDER

You can track your order with the cargo tracking no if your order has been sent. If you think that the cargo should have been delivered to you, please inform us by clicking here with your order number. Necessary process will be done and replied within 1 working day latest.

I HAVE RECEIVED A FLAWED PRODUCT

Flawed products, you can submit to the next ARAS Cargo office along with your invoice and send it to our address above. When your product is received, you will be notified via e-mail and your refund done with the same way you used for your payment.